The Secret Battle Against Lost Revenue in eCommerce

Navigating the world of eCommerce can sometimes feel like steering a ship through fog. For B2B distributors, the challenge is even greater. The hidden enemy here? Inadequate product content management. This blog post explores how distributors can combat this silent revenue killer and optimize their eCommerce strategies for success.

The Foundation of Successful eCommerce

Getting products online swiftly and competently is crucial for any distributor. It’s akin to building a skyscraper; without solid scaffolding, reaching great heights is impossible. That scaffolding, in this context, is your product content management. Yet, setting up item data and maintaining SKUs remains a persistent challenge. Even manufacturers, with their teams of product managers, engineers, and marketers, struggle to create compelling product content.

Distributors often face an uphill battle. Your inventory likely spans thousands of items from numerous manufacturers, each with unique ways of describing their products. This diversity adds to the complexity of managing product content effectively.

The Maze of Manufacturer Data

One of the biggest challenges is dealing with the varied data provided by manufacturers. Each one has its own proprietary system for describing products, adding another layer of complexity for distributors. How do you ensure that all this disparate information is consistent and aligns with your internal standards?

Even if you’re a category leader, you rely heavily on cooperation from your trading partners. With everyone pressed for time, gaining their assistance can be challenging. Each partner may follow different processes and data standards. Consequently, a significant task for distributors is to normalize and standardize this data to suit your specific needs.

Choosing the Right Data Standard

Deciding on a data standard can be daunting. You may not be a product expert for all the items you sell, so whose standard should you choose? Will it fit within the broader taxonomy you’ve designed for your eCommerce site? This decision is not merely a technical one; it’s foundational to successful B2B conversion. The specifications you highlight must resonate with what truly matters to your customers in each product category. For instance, in lighting, lumen ratings are crucial, whereas a listing for O-rings requires both inside and outside diameter measurements.

Understanding how to segment a category using attributes that form meaningful product sub-groups is vital. Organizing products in ways that customers intuitively understand drives your search strategy, navigation, comparisons, and attribute ordering. It permeates every aspect of your online presence.

Staying Current with Product Data

Assuming you manage to consolidate the right data, another challenge looms—spec changes and product updates. How do you ensure your product data remains current? The reality is that things change, and trading partners may not notify you of updates.

We’re highlighting these challenges not to dampen spirits but to emphasize that, without proper product content management, your data can quietly sabotage your eCommerce revenue.

Alternative Solutions to Data Challenges

If you’re looking to alleviate these data challenges, there are solutions available. There may be industry groups in your field who have established pooled resources of vetted and updated SKUs that can be made available to you. Many of these product catalogs offer base product records and suggested category profiles to assist group members.

Additionally, service providers can collect, cleanse, and enrich your product data, providing the taxonomy guidance you need. Unilog is one such company, with over 20 years of experience building robust content catalogs and software solutions. Our CX1 Product Content solutions offer enriched, always up-to-date product content tailored to your market vertical. This content can be shared across digital sales channels and with trading partners.

Why Product Content Management Matters

It’s essential to recognize the role product content management plays in eCommerce success. Many distributors adopt a hybrid approach, using both internal and external resources to tackle their product content management challenges. This strategy enables them to leverage the best of both worlds, combining in-house expertise with specialized external assistance.

Consider the size of your catalog, your business objectives, and your timeline when determining the right approach for your distribution business. The ultimate goal is to ensure that your product data does not become a hidden barrier to maximizing your eCommerce revenue.

Leveraging Technology for Better Outcomes

Technology is an invaluable ally in the battle against poor product content management. Advanced software solutions can automate many aspects of the process, from data collection to enrichment and distribution. By leveraging technology, distributors can streamline operations, reduce errors, and accelerate time-to-market.

Investing in the right tools and platforms can significantly enhance your ability to manage product content effectively. These technologies not only improve efficiency but also empower your team to focus on strategic initiatives rather than getting lost in the weeds of data management.

Building a Resilient eCommerce Strategy

Creating a resilient eCommerce strategy requires more than just addressing product content challenges. It involves a holistic approach that encompasses every facet of your business, from supply chain management to customer engagement. By integrating product content management into your broader strategy, you can ensure that your eCommerce efforts align with your overall business goals.

The Path to Success

In conclusion, the silent revenue killer in eCommerce is poor product content management. Distributors need to recognize its impact and take proactive steps to address it. By implementing effective strategies and utilizing available resources, you can turn this challenge into an opportunity for growth.

To explore your options and gain access to enriched product catalogs, reach out to Unilog’s product content experts. They can provide valuable insights and guidance tailored to your specific needs, helping you overcome the challenges and seize the opportunities that lie ahead.

The post The Secret Battle Against Lost Revenue in eCommerce first appeared on Unilog: B2B eCommerce Software & Product Content Services.