Community Hospice & Palliative Care Receives Prestigious 2024 Hospice Honors Award

Community Hospice & Palliative Care has announced that they have once again been honored with the 2024 Hospice CAHPS Honors Award by HEALTHCAREfirst. This award recognizes hospices that consistently provide outstanding care and support to patients and their families.

The Hospice CAHPS Honors Award highlights the commitment to patient satisfaction and quality care. To earn this accolade, Community Hospice & Palliative Care surpassed the national average score in the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, particularly in the ‘Willingness to Recommend’ category. This rigorous evaluation process, which included 23 other quality measures compared to national benchmarks, underscores our dedication to excellence.

Community Hospice & Palliative Care is the only hospice provider in Northeast and North Central Florida to receive this distinction. Phillip Ward, President, and CEO, credits the entire team’s dedication and commitment to extraordinary care for achieving this honor. 

“We started the annual Hospice Honors Award program over 10 years ago to shine a spotlight on agencies leading the way in quality patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health and Hospice at HEALTHCAREfirst. “We congratulate Community Hospice & Palliative Care on this achievement and are honored to partner with them in their mission to provide excellent care.”

In addition to hospice and palliative care services, Community Hospice & Palliative Care offers grief and bereavement support counseling, pediatric hospice and palliative care, veteran care, and advanced care planning. With over 1,000 volunteers, they also provide pet therapy, art and music therapy, spiritual care, and fundraising efforts to ensure no one is ever denied care, regardless of their ability to pay.

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