A New Paradigm: Rethinking 'The Customer Is Always Right'

It’s time to shift the customer service paradigm again, from “The customer is always right” to “The customer always deserves to be helped.”Read the full article

A New Paradigm: Rethinking 'The Customer Is Always Right'

It’s time to shift the customer service paradigm again, from “The customer is always right” to “The customer always deserves to be helped.”Read the full article